Confirm the address and receiving process together
Agree product groups, parcel sizes, contact and acceptance scope. An address entered in an account does not establish confirmed warehouse acceptance. OTTO manages return addresses with linked carriers; check the applicable account and market mapping.
Identify returns through references
Send the platform, order, return case and expected items in advance where possible. Record tracking, SKU and quantity at receipt. Give unknown parcels an exception case before assigning them to inventory or refunds.
Plan address changes with a transition period
Record labels already issued and returns still in transit. Shopify label addresses depend on location configuration. Agree the change date and handling of older shipments, then inspect a newly generated sample label.
Plan step by step
- Confirm address, product scope and contact.
- Check label and account/location mapping.
- Send order and return references in advance.
- Track unknown parcels and inspection separately.
- Document address changes, transition and forwarding.
Next step
Bring your product profile and the open questions from this guide to the conversation. Our team will agree services and handling with you.