Orders and agreements
The contracting entity for the offered services is JETON EXPRESS SERVICE LIMITED. An enquiry or website listing does not constitute order acceptance. Before work begins, confirm the contracting entity, location, products, scope, capacity, prices and payment terms in writing. Individually agreed terms and mandatory law take precedence over this general framework.
Quotes, charges and payment
Quotes should state currency, validity, tax treatment, receiving, storage, pick and pack, packaging, shipping, returns and extra work. Volumetric weight, remote areas, fuel and seasonal surcharges may be relevant. Changes to goods or scope require renewed confirmation; payment dates and cancellation charges are agreed before commissioning.
Goods acceptance and responsibility
The customer supplies accurate item, quantity, dimension, weight, value and customs information and required product and safety documents. Dangerous, regulated or temperature-sensitive goods require prior written acceptance checks; batteries must be disclosed. Illegal or infringing goods must not be commissioned. Receiving goods does not certify product compliance.
Storage, inventory and overstock
Receiving discrepancies, checks and stock reconciliation are documented. Ownership is unchanged unless a separate transfer is agreed. Sale, discounting, donation, recycling or disposal require documented authority and agreed costs. Storage does not guarantee a sale. At contract end, agree inventory withdrawal, outstanding charges and collection dates in writing.
Shipping, customs and Incoterms®
Transit times are estimates unless an express commitment is agreed. Customs checks and operational disruption may affect delivery. Establish exporter, importer, customs representation and responsibility for taxes and duties before dispatch. For goods sales, expressly agree a chosen Incoterms® 2020 rule and named place. It allocates specified delivery obligations, costs and risks between buyer and seller; a warehousing or shipping instruction alone does not establish that rule.
Liability, insurance and disputes
Cargo insurance is not automatically included. Confirm cover, exclusions, deductible and value evidence before dispatch. Liability and notification deadlines depend on the agreement, applicable transport rules and mandatory law. This website does not impose a blanket liability cap or exclusive court jurisdiction. First report disputes with an order reference and evidence to our contact; governing law and dispute procedure are set out in the contract.
Questions or requests
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