Ready for resale
Confirm identity, completeness and condition; release stock for sale only after approval.
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Returns
From receiving to inspection reports, returns are matched against order data and checked for condition, accessories and, where relevant, function. Results support your decision on reshipping, repair, refurbishment or disposal.
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FROM GOODS IN TO YOUR CUSTOMER’S DOOR
How it works
Keep your inventory local. We handle the next steps around your orders, products and selling channels.
- 01
Receive parcel
- 02
Match product & accessories
- 03
Inspect condition & function
- 04
Grade condition
- 05
Produce inspection report
- 06
Agree further handling
SELLING PLATFORMS
Connect selling channels with your warehouse
Marketplaces and owned stores: coordinate inventory, orders, dispatch and returns for each channel.
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Choose your channel for preparation, launch checks and official references. Availability and connection are confirmed for your project.
MARKETPLACE
OTTO
Fulfil orders from German stock and arrange return inspections. Hagen offers OTTO return inspection and redispatch after approval.
Learn moreMARKETPLACEABOUT YOU
Plan shipping and returns together: receipt, inspection and further handling against agreed criteria. ABOUT YOU return inspection is part of the Hagen service offering.
Learn moreMARKETPLACEAmazon
Plan FBM orders separately from FBA replenishment. Agree local inventory, labels and returns before launch.
Learn moreMARKETPLACEeBay
Fulfil orders from European stock and match shipment updates to your eBay orders.
Learn moreMARKETPLACETikTok Shop
Plan campaign peaks alongside daily orders. Confirm the shipping mode and labels in the relevant market’s Seller Center.
Learn moreMARKETPLACETEMU
Discuss warehouse workflows for your TEMU business around your actual seller model and destination markets.
Learn moreMARKETPLACESHEIN
Prepare local stock, product variants and returns for your SHEIN Marketplace business.
Learn moreOWNED STOREShopify
Align store orders, inventory locations and shipment updates in one agreed fulfilment workflow.
Learn moreOWNED STOREWooCommerce
Coordinate your WordPress store and warehouse through agreed order data, inventory references and shipping updates.
Learn moreOne workflow for shipping, returns and resale
01 · Agree channel & data
Confirm SKU mapping, order data, stock and status updates. Validate the connection method and a test order before launch.
02 · Store & ship locally
Receive stock, pick and pack orders, then hand parcels to DHL, DPD or the agreed carrier.
03 · Inspect the return
Receive the parcel, match it to the order and assess condition and completeness against the agreed inspection plan.
04 · Approve the next step
Restock, redispatch or arrange functional testing and repair for eligible electronics; disposal requires approval.
Service scope, connection method and channel requirements are confirmed before launch. Warehouse services do not replace platform seller approval; delivery times depend on destination and shipping service.
For your enquiry: platform, product types, SKU count, monthly orders and returns, destination countries and required inspection or repair steps.
Discuss your platform operationsRETURNS
After inspection: what happens to the return?
Inspection provides the evidence; disposition follows your agreed approvals. An item inspection does not automatically issue a customer refund.
Needs reworking
Record missing packaging, labels or accessories. Agree possible reworking and costs before proceeding.
Unsuitable for resale
Document damage and discrepancies. Hold the item until return-to-sender or another permitted disposition is agreed.
Practical fulfilment guides
WAYFIRSTDOCK
What we plan together
Before launch, agree how each return is linked to an order and item. References, inspection criteria and approvals connect parcel receipt, inspection and further handling. Record observed condition, reported reason and client decisions separately.
How the process works
- 1
Identify return and receipt
- 2
Inspect condition and quantity
- 3
Record the disposition
Related services
WORKFLOW EXAMPLE
A decision in the workflow
Example: packaging is damaged but the product works. Record both conditions separately before deciding whether it can be resold.
Prepare for this step →Separate receipt, inspection and refund
A return received at the warehouse confirms physical arrival. It does not confirm the expected SKU, suitability for resale or a refund. Match the return reference, expected products and quantities actually received. Record packaging condition separately from product condition. Agree beforehand which function tests are in scope and which evidence supports the decision. The financial refund remains a separate decision for the responsible seller or sales channel.
Approve the next step with a clear record
Provide product mapping, return reason, inspection criteria, photo requirements and the person authorized to approve action. Missing accessories or a different SKU should be recorded as unresolved rather than automatically restocked. For restocking, reworking, reshipping or disposal, record the approved quantity and decision. Update stock available for sale only after the agreed release, and keep the warehouse status distinct from the sales portal status.
Record partial returns separately
For a partial return, record only the items and quantities actually received. Link the inspection record to the original order and return reference. A decision for one item does not automatically cover other parcels from the same order; keep missing quantities and outstanding decisions open separately.
WAYFIRSTDOCK
Prepare for your quote
These details help us discuss the right warehouse, workflow and shipping requirements.
Speak with sales- Products, SKUs, dimensions and weight
- Monthly volumes and seasonal peaks
- Destination countries and delivery targets
- Store, ERP and required updates
- Packaging, labelling and special handling
- Return volumes and handling requirements
Which rules should returns inspection follow?
Return reference, product matching, condition criteria, relevant function tests and photo requirements. Agree who approves restocking, reworking or disposal.
Does a return automatically mean a refund?
No. Receipt, inspection, release for resale and refund are separate decisions. Handling follows your agreed returns policy.