Read each status in its own process
OTTO ReturnShipments describes return transport rather than acceptance or refunds. A delivery scan can refer to a transport hub. Record confirmed warehouse receipt and item findings as separate events.
Link order lines to parcels
ABOUT YOU tracks states by item. A parcel can therefore contain items following different handling routes. Link platform reference, item line, SKU and parcel number; missing or unknown items receive an open exception case.
Document goods handling and platform decisions
Warehouse inspection records identity, quantity and condition. Further goods handling and platform actions receive separate approvals. Record the result, timestamp and evidence for each update so open cases can be followed up deliberately.
Plan step by step
- Record platform, market, case and item line.
- Keep transport status and confirmed warehouse receipt separate.
- Document quantity, condition, accessories and evidence.
- Approve goods handling and platform actions separately.
- Record feedback, result and next review date.
Next step
Bring your product profile and the open questions from this guide to the conversation. Our team will agree services and handling with you.