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WAYFIRSTDOCK

Fulfilment & Solutions

Fulfilment services, selling platforms and solutions for your industry.

SELLING PLATFORMS

Connect selling channels with your warehouse

Marketplaces and owned stores: coordinate inventory, orders, dispatch and returns for each channel.

Choose your channel for preparation, launch checks and official references. Availability and connection are confirmed for your project.

One workflow for shipping, returns and resale

01 · Agree channel & data

Confirm SKU mapping, order data, stock and status updates. Validate the connection method and a test order before launch.

02 · Store & ship locally

Receive stock, pick and pack orders, then hand parcels to DHL, DPD or the agreed carrier.

03 · Inspect the return

Receive the parcel, match it to the order and assess condition and completeness against the agreed inspection plan.

04 · Approve the next step

Restock, redispatch or arrange functional testing and repair for eligible electronics; disposal requires approval.

Service scope, connection method and channel requirements are confirmed before launch. Warehouse services do not replace platform seller approval; delivery times depend on destination and shipping service.

For your enquiry: platform, product types, SKU count, monthly orders and returns, destination countries and required inspection or repair steps.

Discuss your platform operations

Industry solutions

WAYFIRSTDOCK

Choose your route into European fulfilment

Start with your business needs. Connect warehousing, shipping and returns in one agreed workflow.

FULFILMENT THAT FITS YOUR PRODUCTS

What do you need to move?

E-commerce & small parcels
WAYFIRSTDOCK

Closer to buyers. Fewer steps.

Fulfilment from a single item, local delivery and connections with Amazon, eBay, OTTO or your own store. Hagen focuses on small, high-value products.

Learn more
FROM GOODS IN TO YOUR CUSTOMER’S DOOR

One workflow. Everything connected.

Keep your inventory local. We handle the next steps around your orders, products and selling channels.

  1. 01

    Receive goods

    Move inventory to your European warehouse.

  2. 02

    Record inventory

    Record products and movements in the WMS.

  3. 03

    Receive orders

    Bring orders from your selling channels together.

  4. 04

    Pick & pack

    Pick products and prepare them for dispatch.

  5. 05

    Dispatch locally

    Hand over to the appropriate parcel or truck service.

  6. 06

    Process returns

    Inspect, document and agree on the next steps.

WAYFIRSTDOCK

Which service fits your next step?

Combine services around your flow of goods. We agree handovers, responsibilities and exceptions for each project.

Dispatch customer orders

What to prepare

Order and product data, available stock, packing instructions and destinations.

Order fulfilment

Organise inventory

What to prepare

SKU list, barcodes, inbound plan, stock reconciliation and replenishment needs.

Inventory management

Inspect returned goods

What to prepare

Return reference, inspection criteria, photo requirements and restocking or reworking rules.

Returns handling

Serve new markets

What to prepare

Shipping origin, destination countries, product description and available customs documents.

International shipping
WAYFIRSTDOCK

From the first conversation to the first dispatch

A shared launch plan makes responsibilities and approvals clear. Scope, timing and connectivity are agreed for your project.

  1. 01

    Define the scope

    Provide target markets, SKU count, dimensions, order volumes and return rates to establish storage and service requirements.

  2. 02

    Prepare the handover

    Agree product records, barcodes, inbound lists and order transfer. Document packing, shipping and exception rules.

  3. 03

    Check a test order

    Reconcile received stock. Review an agreed test order from handover through packing and shipping information.

  4. 04

    Review ongoing operations

    Agree contacts, inventory reconciliation, replenishment and return decisions. Discuss peak periods and exceptions in advance.

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