Responsibility and contact
The legal entity responsible for this website is JETON EXPRESS SERVICE LIMITED. Send privacy enquiries to [email protected]. Any designated privacy contacts are identified in the relevant quotation and project privacy notice. When recipient data is processed for a merchant, the parties must establish their roles, instructions and any required data processing agreement before transferring data. Company contact address: FLAT 2401-16, 24/F, WING SHING IND BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG.
Information and sources
Enquiries may include names, business contact details, product information and stock lists. Confirmed services may require order references, items, recipient names, delivery addresses, necessary contact details, tracking, returns and billing records. Sources include you, authorised sales channels and appointed providers. Website requests may generate technical access data such as IP address, time and browser in server logs.
Purposes and legal bases
Information supports enquiries and contracts, warehouse and shipping operations, returns, billing and legally required records. Where GDPR applies, relevant bases may include contract performance or pre-contract steps, legal obligations and legitimate interests in security and business communication. Optional marketing or tracking that requires consent needs separate consent. Visiting the website alone does not provide consent.
Recipients and international transfers
Necessary data may be shared with appointed warehouses, carriers, IT providers, payment providers and competent authorities. Supply only data needed for the service. Before transfers outside the EEA, the countries, recipients and required safeguards must be assessed and documented for the project. WhatsApp, Telegram and external websites process information under their own notices when you open their links.
Retention and protection
Information should be kept only for the relevant purpose, unresolved matters and mandatory retention obligations. Specific periods are established by data category and contracting entity. Access should be restricted to authorised personnel. Do not send passport copies, full payment details or unnecessary customer data in an initial enquiry.
Your rights
Where GDPR applies, and subject to its conditions, you may request access, correction, erasure, restriction and portability, object to processing and withdraw consent for future processing. You may complain to a competent data protection authority. Contact us describing your request; identity verification should require only necessary information.
European Commission · Data protection information
Questions or requests
[email protected] · +86 13822259854
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